Be sure to use Freshchat securely
If you’re subject to the EU GDPR, you’ll need to evaluate the compliance of Freshchat separately from your Data Processing Agreement with us. Freschat is not an authorized GDPR subprocessor under our agreement with you.
Freshchat is a live chat software product that allows companies to provide live support to their customers/clients. For ControlShift users, Freshchat can allow organizations to provide real-time live help for petition creators.
To get started you'll need a Freshchat account. Once you've created an account, find the code that allows you to embed Freshchat on your site. (At the time of writing this is accessible by going to Settings > Web Messenger: https://support.freshchat.com/support/solutions/articles/236793.) From the embed page, copy the token and host that are used in the embed code.
Now return to ControlShift to finish enabling the new integration. Go to the admin homepage > Settings > Integrations and click to Add Freshchat. On this page, enter the token and host. Then, click to Save.
Once enabled, we'll show the Freshchat option on the new campaign page and on the petition creators tools pages (for authenticated users).
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