Emails to Petition Creators
After a new petition is created, the toolset will automatically begin sending the petition creator a series of emails. The emails in this series are triggered by the petition reaching various milestones. These emails can be updated from CMS Content (more information on updating this content is included here). The following chart explains when each email is sent.
|Email Name||("Subject Line") & Content||Sent|
|Welcome Email for New Campaigns||
("Thanks for creating the petition: [Petition Title]")
Tips on running a successful campaign, forward to friends message, etc.
|Immediately after creating a petition (even if user has not yet launched the petition*).|
|Promote Email: Launch Kicker||
("Get started on your petition")
Remind user that they have created a petition, but not yet launched it. Links to the launch page and provides contact information for if they have concerns about launching their campaign.
|One day after creating, but not launching, a campaign.|
|Promote Email: Encourage||
("Only 10 to go")
Encourages user to keep sharing the petition and reminds them about the blast email tool.
|When the petition reaches 90 signatures.|
|Email When Petition Events Are Enabled||
("Next step for [Petition Title]: Hold an event")
Informs the petition creator that the events tab is now available and suggests that they create an event to help support their campaign.
|When a petition reaches 100 signatures AND is moderated to good or above.|
|Promote Email: Reminder When Dormant||
("Checking in about your [Petition Title] petition")
Reminder about the campaign, tips about reaching out to their existing networks, and sharing on social media.
|Sent one week and two weeks after the petition is launched, if the petition is dormant. (A dormant petition is a petition that hasn't received any signatures in seven days.)|
|Pre-moderation Email for New Campaigns||
("Your petition is being reviewed: [Petition Title]")
Lets the user know that someone will review their petition soon.
|Immediately after launching a petition.**|
|New Campaign Approved Email||
("Your petition has been approved: [Petition Title]")
Informs user know that their petition has been approved and provides tips on getting signatures.
|Immediately after petition is approved by organization admins.**|
|User Account Confirmation Email||
Asks the petition creator to confirm their user account, which is required before they can send emails to supporters.
|When a petition creator goes to email their supporters, if they have not already confirmed their account, they'll be sent this confirmation email.|
|Inappropriate content notification message for petitions||
("Your campaign has been marked as inappropriate")
Informs the petition creator that their petition has been marked as inappropriate and asks them to edit the text to bring it into community guidelines.
|When a petition is moderated to inappropriate.|
|Petition letter ready for download notification||
("Petition is ready to deliver")
Informs the user that the asynchronous generations of their delivery document has finished.
|When the petition creator requests the delivery PDF or CSV for a petition with more than 500 signatures. ∆|
* The petition is created after the user enters information into the petition creation form and clicks to save. The user is then brought to the petition review screen where they can review the information they've entered and add an image. If the user leaves before hitting the Next button on this page, the petition is not launched (and is kept as a draft in the My Campaigns page). Once the user returns and clicks Next the petition is launched and the user is brought to the petition's Just Launched page.
** Only used for organizations that have asked to have pre-moderation enabled.
∆ The content of this email cannot be customized.
Emails to Petition Signers
In addition to the emails set to petition creators, there are also various emails that may be sent to petition signers.
|Thank You Email For New Signers||
("Thanks for signing [Petition Title]")
Thanks supporter for signing the campaign and asks them to share the petition on social media. This is the first of two messages, along with the Forward After Signing Email, that are included in the thank you email for signers.
|When a user signs a campaign.|
|Forward After Signing Email||Provides a sample message that signers can forward to their friends asking them to sign the petition. This is the second of two messages, along with the Thank You Email For New Signers, that are included in the thank you email for signers.||When a user signs a campaign.|
|Signature Confirmation Email||
("Please confirm your signature for [Petition Title]")
Thanks signer for supporting the petition and asks them to confirm their signature.
When a user signs a campaign.†
|Member Already Signed Email||
(You have already signed [Petition Title]")
Thanks signer for attempting to sign the petition again, informs them that they've already been added to the campaign, and asks them to share the campaign on social media.
|When a user signs a campaign.†|
† These emails are only used when the organization has email confirmation (double opt-in) of signatures enabled.
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