Organization administrators can edit the default text of automatic emails by navigating to Settings > Content > Email.
The Thank You Email for New Signers and the Forward After Signing Email are sent in the same email, immediately after a user signs a petition. The thank you email appears first and the forward after signing email follows.
The Welcome Email for New Campaigners is sent after a user creates a petition. The email includes a sample email that can be sent by the petition creator to friends and family.
The Promote Email: Achieved Signature Goal is sent to a petition creator when a petition reaches 100 signatures.
The Promote Email: Launch Kicker is sent if a user starts the petition creation process, but does not launch the petition (making it live on the web).
The Promote Email: Encourage is automatically sent to a petition creator when the petition reaches 90 signatures. This email also introduces the email supporters feature to the petition creator.
The Promote Email: Reminder When Dormant is sent to a petition creator when one week has passed without activity on their petition.
The Email when petition events are enabled email is sent when the events toolset become available to petition creators. Events become available automatically when the petition reaches 100 signature and is moderated to good or above. This email will also be sent if an org admin manually turns on the event toolset for a single petition.
The Inappropriate Content Message email is sent when a petition is moderated to inappropriate. This email notifies the user that their petition has been marked as inappropriate and asking them to edit their campaign.
The User account confirmation email includes a link that allows a user to confirm their account. We require users to confirm their accounts before they can send blast emails to signers.
For organizations that have pre-moderation of petitions enabled, there are two additional emails that will be automatically sent to petition creators. Instead of the Welcome Email for New Signers, petition creators will automatically receive the Pre-moderation Email for New Campaigns when they create a new petition. After the petition has been moderated and is live on the site, the creator will receive the New Campaign Approved Email.
If an organization has chosen to use the Double Opt-In (DOI) setting, there are three additional emails that may be sent to petition signers. The Signature confirmation email [with or without] subscription prompt is sent when a users signs a petition. Within the email, they are asked to click a link to confirm their signature. The Member already signed email is sent when a user has already signed a campaign. They'll be reminded that they've previously signed the campaign and they'll be asked to share the campaign on social media.
Blast Email Templates
In addition to editing the emails automatically sent to petition creators and signers, organization admins can also edit the templates provided as examples to petition creators. These templates are included at the bottom of the Email Supporters page, accessible from the petition's manage pane.
To edit these templates go to Settings > Content > Blast Email Templates. You can edit the entirety of these emails, including the subject included on the left of the template chooser and the email's body.
In the footer of these blast emails, we also include unsubscribe text and a request to create a new petition. The request for a new petition can be edited by going to Settings > Content > Petitions > Start Campaign ask in blast email footers.
Emails to Decision Makers
The final type of automatic email is sent to decision makers. These emails are NOT sent automatically – they will only be sent when manually enabled by an admin. When an admin configures a decision maker to receive updates about a campaign, they'll receive an immediate email informing them that there is an active campaign for which they are the decision maker. The text of that email is editable by going to Settings > Content > Decision Makers.
Hi, is there any way to update the unsubscribe text in the footer of the blast emails? We thought people might not be clear that they won't get emails about any future campaigns.
Hey @Eliot: No, unfortunately we don't currently allow customization of that text.
(Also, just to make clear, if someone unsubscribes from a blast email, they're usually only unsubscribing from that petition's discrete mailing list. So they'll still receive emails about other campaigns that they've previously signed within the platform and they'll be subscribed to updates for any petitions that they sign in the future. The "usually" qualification is because we do support 'global unsubscribes': https://controlshiftlabs.zendesk.com/hc/en-us/articles/206212968-Global-Unsubscribes, but that's not the default behavior.)
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