FAQ: A user has changed their email, can I update it?

If a site user changes their email address, they may ask you how they can update their account information. Unfortunately, we do not support changing the email address associated with a member's account.

Why? Within our database, we use the email address as a unique identifier. All actions taken on the site are tied to the user's email address, therefore we don't allow it to be updated after creation.

Next Steps:

If the user no longer has access to the email associated with their ControlShift account, an admin can make manual updates to ensure the user's access to the content they created:

1. Have the user create a new account using their new email address.
   
   
2. As an admin, search for the user's previous email to find their member page. (Go to admin homepage > search for their email address in the search bar in the page header > click the appropriate result.) On their member page, click Activity. This will show you a list of the petitions and events that the user has created.
   
   
3. Go to the admin page of each petition and/or event that the user has created, and click the Switch User button next to the creator's information. Enter the user's new email into the search box, click Look Up, and then click Change Host or Change Petition Creator. This will give the user admin access to these assets. (You can also add the new account as a second admin via the campaign creator and/or event host's tools.)
   
   
4. If the user is an organizer of a local group, have them join the group with their new account and submit an application to become an organizer. Approve the organizer request, and those privileges will be granted. 

If you have any questions, send us a support email.