Message Flags and Pre-Moderation
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Within the groups toolset, group organizers are able to flag messages for review by org admins. When viewing the groups page as an org admin or group organizer, each message will include a flag icon.
When an organizer clicks the flag icon, they will be asked to give a reason for flagging the post.
After the message is flagged, the icon will turn red. This will be visible for all group organizers and org admins.
When a message is flagged, org admins who have opted to receive notifications about groups will be emailed that a post is in need of review and the post will be added to the post moderation queue.
To moderate flagged messages, go to the admin homepage > Moderation. You can add a Type: Forum Message filter. When you see the message you'd like to moderate click the Moderate link.
In this modal, you'll see the context of the message and the commenter's contact information. At the bottom of the modal, you'll see the name of the person who flagged the message and the reason they provided for the flag.
When you're ready choose whether the message should be Approved or Removed.
You can also decide if you'd like to remove the commenter from the local group. To remove the commenter, toggle the Remove member from group toggle before clicking to moderate the message. This will prevent them from rejoining the group.
On this page, you'll also have the option of turning on pre-moderation for the commenter. With pre-moderation enabled, all posts from the commenter will need to be approved by org admins before the posts become visible to the group. You can also turn pre-moderation on from the member's admin page (Manage > People > search for the member's email address > Settings)
When pre-moderation is enabled, the comment is not visible to the rest of the group until it has been approved by org admins. The comment will be visible to the poster, but will appear grayed out.
When the comment is posted, an email will be sent to org admins informing them that the comment needs to be moderated. The comment can also be viewed in the moderation queue via admin homepage > > Moderation.
From here, you can approve or reject the message. If approved, the message will become visible to all forum members, and it will be placed in the same order as it was posted. On this page you can also turn of pre-moderation, if the commenter no longer requires it.