Message Flags and Pre-Moderation
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Within the groups toolset, group organizers are able to flag messages for review by org admins. When viewing the groups page as an org admin or group organizer, each message will have a … option. Clicking the … will open a menu that allows the organizer or admin to flag the message as inappropriate or delete the message.
When an organizer clicks the flag icon, they will be asked to give a reason for flagging the post.
When a message is flagged, org admins who have opted to receive notifications will be emailed that a post is in need of review and the post will be added to the post moderation queue.
To moderate flagged messages, go to the admin homepage > Moderation. If you'd like, you can filter to just see Forum Messages. Find the message you'd like to moderate and click the Moderate link. The flagged message will have a heavy box and a Flagged Message label.
The modal will also include information about the poster, the reason for flagging the message provided by the organizer, and group information. When you're ready, choose a moderation status from the dropdown at the top of the modal and before clicking Moderate.
If needed, you can also enable pre-moderation for the user or remove them from the group.
With pre-moderation enabled, all posts from the commenter will need to be approved by org admins before the posts become visible to the group. To turn on pre-moderation, move the toggle to On. You can also turn pre-moderation on from the member's admin page (Manage > People > search for the member's email address > Settings)
When pre-moderation is enabled, the comment is not visible to the rest of the group until it has been approved by org admins. The comment will be visible to the poster, but will have a gray warning banner and will be in italics.
When a pre-moderation required message is posted, an email will be sent to org admins informing them that the comment needs to be moderated. To moderate flagged messages, go to the admin homepage > Moderation. The message will show in the moderation modal with a message explaining that it is marked for pre-moderation.
From here, you can approve or reject the message. If approved, the message will become visible to all forum members, and it will be placed in the same order as it was posted. On this page you can also turn of pre-moderation, if the commenter no longer requires it.