Configuring Notification Settings

This article is in the process of being updated.

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How do I add a new notification method?

The ControlShift platform supports two types of notification methods: personal notifications and distribution list (listserv) notifications. The former is used when an admin wants to choose which notifications are emailed to their personal email address. The latter is used when a set of emails should be sent to an existing distribution list.

The notification settings page allows organization admins to decide which users should receive notifications about various events in the toolset.

To add a new email or update an existing email's notification settings, go to the admin homepage and click Settings. From this page, go to the Contact tab and click Notification Settings.

To add a new email, click the Add New Notification Method button. After entering the new email address in the Email Address field, choose which notifications should be sent and click Save.

If you need to change the notifications that an existing email receives, click Edit. To delete a method, choose Delete.

Which notifications should I subscribe to?

The types of notifications that users should receive will depend upon the organization's structure and whether admins are assigned to a specific part of the toolset.

Organizations who assign org admins to different areas of the toolset may find the following breakdown helpful:

• For users working solely on petitions, you'll probably want to include all of the notifications in the petitions heading, as well as notifications about partnership emails, members deleting their accounts, and petition events being created or updated.
• For users working only on local groups, include notifications about group organizer requests — which will include users requesting to be organizers of existing groups and users requesting to start a new group — and events in local groups being created or updated.
• For users focusing on offline events, include all of the notifications in the events heading and notifications about members deleting their accounts.

Regardless of your organization's structure, we recommend ensuring that every type of notification is sent to at least one admin at your organization.